Help Centre · Public FAQ
Find answers about supplier registration, verification, SmartScore trust signals, RFQs, purchase orders, contracts, invoices, payments, WhatsApp alerts and pilot partnerships.
Supplier Registration
South African suppliers, SMEs, service providers and sector specialists can register to create a profile, view opportunities and participate in procurement workflows.
Suppliers should prepare business details, province, industry, registration information, compliance documents and contact details for the organisation.
Verification
Verification is a procurement readiness review of supplier profile information, compliance evidence, banking readiness and business identity signals.
No. Verification improves buyer confidence, but awards still depend on RFQ requirements, quote quality, governance rules and buyer evaluation.
SmartScore™
No. SmartScore is not a credit score. It is a procurement trust, readiness and reputation indicator for sourcing and supplier development.
Profile completeness, verification progress, compliance uploads, banking verification, RFQ responses, awarded quotes, completed contracts, reviews and recent platform activity can improve the score.
RFQs and Quotes
No. Public visitors can preview open opportunities, but suppliers must log in before submitting a quote.
A registered supplier logs in, opens the RFQ, reviews requirements and submits the requested quote information before the deadline.
Purchase Orders
A purchase order can be generated after a quote is awarded, turning the RFQ outcome into a trackable procurement commitment.
Yes. The procurement workflow supports supplier acceptance and lifecycle tracking for issued purchase orders.
Contracts
Contracts can be created from purchase orders so teams can track supplier, RFQ, purchase order, value, start date, end date, renewal status and lifecycle state.
Yes. Contract pages can surface renewal due, expiring soon, expired and active status signals where contract dates are available.
Invoices and Payments
Yes. The procurement-to-payment workflow supports invoice generation from eligible contract and purchase order records.
A payment can be generated when an invoice is approved, then tracked through pending, processing, paid, failed or cancelled states.
Banking Verification
Banking verification helps procurement and finance teams reduce payment risk before approved invoices move into payment tracking.
No. Public supplier marketplace previews must not expose phone, email, banking details or compliance document links.
WhatsApp Alerts
Not yet. The current network uses WhatsApp-ready deep links and alert drafts rather than a paid WhatsApp API integration.
RFQ notices, closing soon reminders, award notices, purchase order updates, invoice reminders and compliance prompts can be drafted for WhatsApp outreach.
Pilot Partnerships
Municipalities, mining houses, SOEs, supplier networks, procurement teams, investors and partner organisations can request a pilot discussion.
Pilot pricing is available on request. The platform does not include public payment processing or subscription checkout yet.
Accessibility and Languages
The platform includes accessibility controls, theme preferences and interface considerations designed to improve access across supplier and buyer contexts.
Supplier participation improves when procurement information is easier to understand, easier to navigate and more inclusive of different working contexts.
